What is the status of my order?
We will send you a confirmation email once you place the order.
You can track the status of your order from your "my orders" section on your account page or from the following URL:
Can I change my order?
We can only change orders if we have not sent the package out.
We cannot accept any changes to your purchase once it is in the "shipped" or "delivered" status.
Don't hesitate to contact us if you need to make adjustments to your order.
Where do you ship?
We currently ship worldwide.
How long does it take to ship my order?
It usually takes 1 - 5 business days to process your order once you've placed it (Depends on which product you have purchased).
In addition, the shipping time is 5-10 business days (It may take longer for some shipping methods). Details see:
2. Payment
What payment methods do you accept?
You may use a debit or credit card to purchase on our website.
We also support PayPal, Apple Pay, Google Play, Klarna, iDEAL, etc.
You can choose these payment methods at checkout.
3. Shipping
Where do you ship?
We can ship all our products worldwide.
How long does it take to ship my order?
It usually takes 1 - 5 business days to process your order (Depending on which product you have purchased).
In addition, the shipping time is 5-10 business days (It may take longer for some shipping methods). Details see:
Do you offer express shipping?
Please contact us if you would like express shipping.
How can I track my package?
We will send you an email with tracking details once we send the package out.
You can also track the status of your order from your "my orders" section on your account page on the website or from the following URL: Track Your Order
Will I pay taxes for international shipping?
The package will be sent out from either Europe or Hong Kong. We would pay the customs duties and import sales tax if the parcel were sent from Hong Kong. Details see:
4. Returns
Do you accept returns?
We do accept returns under some conditions, Details see:
How long does it take to process a return?
Once your return is accepted, you will receive a reimbursement, exchange, or credit within 15 business days of our services.
5. Other questions
Do you have physical stores?
We currently do not have any physical stores under our brand. However, we have several distributors in Europe, the US, and Hong Kong.
For more questions please visit our Help Center: